Construct · 1 fields · 1 citations

supporting-services functionality: a standalone construct

One name. One construct. A landmark on the map.

● anchor · a standalone construct Nearest construct by meaning·not indexed

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Information systems

the extent to which a website offers services that help customers through need recognition, purchase and after-sale stages around the core product.

In information systems, supporting-services functionality refers to the extent to which a website offers services that help customers through need recognition, purchase and after-sale stages around the core product. This meaning comes from Cenfetelli (2008) in Information Systems Research.[1]

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Nearby constructs

extent1 fields · 1 citationsanchor · a standalone construct information4 fields · 5 citationsjingle · one word, four constructs need3 fields · 4 citationsjingle · one word, three constructs

References

Cenfetelli, R. T., Benbasat, I., & Al-Natour, S. (2008). Addressing the What and How of Online Services: Positioning Supporting-Services Functionality and Service Quality for Business-to-Consumer Success. Information Systems Research, 19(2), 161-181. https://doi.org/10.1287/isre.1070.0163

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