Construct · 1 fields · 1 citations

workload-dependent service time: a standalone construct

One name. One construct. A landmark on the map.

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Healthcare operations

service workers speeding up, often with quality or safety costs, when workload rises, so service time depends on system load.

In healthcare operations, workload-dependent service time refers to service workers speeding up, often with quality or safety costs, when workload rises, so service time depends on system load. This meaning comes from Kc (2009) in Management Science.[1]

Unit
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Nearby constructs

load6 fields · 7 citationsjingle · one word, six constructs quality6 fields · 13 citationsjingle · one name, six constructs safety2 fields · 2 citationsjingle · one word, two constructs

References

Kc, D. S., & Terwiesch, C. (2009). Impact of Workload on Service Time and Patient Safety: An Econometric Analysis of Hospital Operations. Management Science, 55(9), 1486-1498. https://doi.org/10.1287/mnsc.1090.1037

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