Construct · 1 fields · 1 citations

airport service quality: a standalone construct

One name. One construct. A landmark on the map.

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Tourism

passengers' expectations of airport services organized around function, interaction and diversion.

In tourism, airport service quality refers to passengers' expectations of airport services organized around function, interaction and diversion. This meaning comes from Fodness (2007) in Journal of Services Marketing.[1]

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Nearby constructs

diversion2 fields · 2 citationsjingle · one word, two constructs function5 fields · 6 citationsjingle · one word, five constructs interaction3 fields · 7 citationsjingle · one word, three constructs

References

Fodness, D., & Murray, B. (2007). Passengers' expectations of airport service quality. Journal of Services Marketing, 21(7), 492-506. https://doi.org/10.1108/08876040710824852

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