Construct · 3 names · 4 citations
Different names. Different fields. One construct. One map.
● jangle · help from outside, several labels Nearest construct by meaningtop management supportcompare the meaningsEvery construct on the map is compared with every other by the meaning of its definitions, and the closest one is surfaced here. The nearest construct to vendor support is top management support.
Hold this as a prompt, not a verdict. Two constructs sitting close in meaning is a reason to read them side by side and decide for yourself whether they are one idea under two names. It is not proof that they are. Compare the meanings in the Collider.
Spokes are the names and the models that coined them; dashed arcs are borrowings. Tap a field for its definition, unit, and measures.
Drag to watch the word get claimed. Each name appears at the publication date of the earliest source cited for it. Tap a year to see which.
The assistance, training, and technical support a small firm draws from technology vendors and consultants when it lacks the in-house IT expertise to adopt a system on its own: outside help stands in for the internal capability that is missing. Thong, Yap, and Raman's 1996 Top management support, external expertise and information systems implementation in small businesses found that engaging external IS expertise, from vendors and consultants, was among the strongest contributors to effective implementation. Thong's 1999 An integrated model of information systems adoption in small businesses set that expertise inside a wider model of CEO, technology, and organizational factors, and again tied it to adoption and effectiveness. The referent is an external resource that a resource-poor firm buys or borrows, not a skill it holds.[1][2]
The same outside help seen through the technology-organization-environment framework, where the availability of vendor and consultant support is one facilitating factor among many in a firm's context. Ramdani, Chevers, and Williams's 2013 SMEs' adoption of enterprise applications: A technology-organisation-environment model tested external computing support alongside relative advantage, top management support, organizational readiness, and competitive pressure as predictors of whether small and medium firms adopt enterprise applications. Here the help is not the whole story but a single variable, weighed against the technology and organization factors, and its label shifts to external computing support.[3]
The same outside help recast as knowledge moving from a vendor or consultant into the client, the object of the IS outsourcing and knowledge-transfer literature. Ko, Kirsch, and King's 2005 Antecedents of knowledge transfer from consultants to clients in enterprise system implementations asked not whether support was provided but how much a client actually learned from consultants, and traced it to communication, shared understanding, the consultant's credibility, and the strength of the working relationship. What the small-business literature treats as a resource to engage, this literature treats as a transfer to be achieved, measured by the capability the client is left holding.[4]
Next
See how vendor support sits against neighbouring constructs in the Collider, or export every reference on this page in one click.
Open in ColliderExport BibTeXReport this collisionCited on this page?
If your work is cited behind one of these entries, you know better than we do whether we captured the meaning right. Confirm it, suggest an edit, or dispute it, and your name goes on the entry as an author who has checked it, linked to your ORCID.
Claim your construct